Quality

TRAINING OVERVIEW

Our training process focuses on the concept of professionalism and understanding the responsibilities of working in the healthcare field. Our dedication to accurate and thorough documentation allows us to provide the quality services we offer at your side.

OUR SCRIBES UNDERGO

  • 1

    IDENTIFY & SELECT SCRIBE

  • 2

    EXTENSIVE EDUCATION

  • 3

    ONSITE TRAINING

  • 4

    CLIENT EMR TRAINING

  • 5

    ONGOING EVALUATIONS

  1. Exhaustive selection and interview process to identify highly motivated, responsible, and dedicated individuals
  2. Extensive client-specific didactic program with required certification exams
  3. Hours of patient simulations, shadowing of existing scribes, and extended in-person onsite training and evaluation program
  4. Extensive training on client’s EMR to become familiar with any client specific modifications, rules, standards, or conventions
  5. Extensive monitoring, close supervision, and ongoing performance evaluations

Quality Assurance

Our training program doesn’t end at graduation. The Scrivas Quality Assurance Program (SQAP) ensures continuing onsite support and scribe evaluation to ensure the quality of our scribes and the satisfaction of the providers. The SQAP Team monitors each scribe’s documentation and proficiency with live, in-person audits and didactic updates on a yearly basis for experienced scribes and quarterly for newer scribes. The SQAP Team solicits feedback from your physicians and staff, resulting in targeted education in an effort to constantly improve our service.

Need a Scribe? Scrivas can help!

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