Let Scrivas Improve
Your Patient Experience
Our Solution: Patient Experience Liaisons
How It Works:
Post-discharge calls ensure patients feel supported, not forgotten.
EMR-documented interactions facilitate real-time follow-up and insights.
Higher survey response rates and stronger HCAHPS/Press Ganey performance, backed by local, trusted caller IDs.
Optional Patient Navigation & Afternoon rounding services
Results:
Improved continued care
100% patient coverage
Higher HCAHPS scores
Increased reimbursements
How We Elevate Patient Experience
Our Patient Experience Liaison program was built with hospitals in mind, integrating seamlessly into existing PX and Quality workflows.
We go beyond phone calls by rounding with PX staff at the bedside, addressing issues before they escalate, and documenting encounters directly in your EMR.
Customized Feedback Modules
Tailor follow-up scripts to your specialty, capturing insights that matter most.
Proactive Survey Deployment
Contact patients ahead of Press Ganey to capture authentic feedback before formal ratings.
Dedicated Liaison Team
Scrivas-trained professionals escalate concerns in real time.
Continued Care
Our focus doesn’t end at discharge. Patients feel supported beyond the hospital stay, reducing anxiety and reinforcing trust.
Patient Navigation Assistant
A dedicated role that can schedule appointments, coordinate referrals, close care gaps, and guide patients through next steps following discharge
Patient Rounding Services
A specialist addresses patient needs before discharge and boost satisfaction scores.
Boost HCAHPS Scores
Hospitals and practices often miss post-care touchpoints, leading to low response rates and suboptimal HCAHPS performance.
Outreach calls to 100% of discharged patients ahead of the Press Ganey surveys
Real-time dashboard capture feedback before formal ratings are issued
Capturing feedback can start at the bedside before discharge, escalating concerns, and preparing the patient for the post-discharge call.
Optional post-discharge patient navigation assistant services
Hear from Our Clients
From our Founder
“As a physician-founded company, we understand the value of timely patient feedback—for quality care and for CMS reimbursements. Our Patient Experience Liaison Service brings the same dedication and expertise as our scribe programs, ensuring your team hears directly from patients and transforms insights into action.”
Dr. Fernando Mendoza
Founder & CEO, Scrivas
Backed by physician leadership
Personal, highly-trained outreach
Thousands of hours of patient call experience.
Local, flexible staffing schedule that adapts to your needs.
Option to work on-site and call from recognizable, hospital phone numbers to improve response rate
Quickstart implementation - Up and running in under 30 days
When you choose Scrivas, you choose a partner who understands that healthcare is human care — and who is invested in the satisfaction, safety, and trust of every patient you serve.
Privacy & Security
All Scrivas staff complete annual HIPAA training and meet all hospital IT security requirements, including phishing and infosec modules.
On-site liaisons are visible to PX leaders for accountability.
Scrivas undergoes regular audits by the Privacy Office to ensure compliance and trust.
FAQs
Ready to Transform Your Patient Experience?
Don’t wait until your next Press Ganey report reveals gaps. Partner with Scrivas to close the feedback loop, boost satisfaction, and protect your CMS reimbursements.