Let Scrivas Improve
Your Patient Experience
Our Solution: Patient Experience Liaisons
How It Works:
Post-discharge calls ensure patients feel supported, not forgotten.
EMR-documented interactions facilitate real-time follow-up and insights.
Higher survey response rates and stronger HCAHPS/Press Ganey performance, backed by local, trusted caller IDs.
Optional Patient Navigation & Afternoon rounding services
Results:
Improved continued care
100% patient coverage
Higher HCAHPS scores
Increased reimbursements
The Case for Patient Experience Liaisons
Hospitals are being measured more on how well teams coordinate care and how quickly needs are addressed. Patient Experience Liaisons meet that moment—closing communication loops at the bedside and after discharge so patients feel informed, supported, and confident.
Why This Matters For 2025 HCAHPS
Elevate Care Coordination
Consistent bedside rounding, clear handoffs, and discharge reinforcement with patients and caregivers.
Improve Responsiveness
Proactive check-ins and real-time escalation to the right clinician when needs arise.
Boost Survey Participation & Quality
Set expectations for completing the survey and verify contact details at discharge to support higher, more representative response rates.
Up to 30% of reimbursements tied to HCAHPS
(CMS Value-Based Purchasing)
Up to 30% of reimbursements tied to HCAHPS
(CMS Value-Based Purchasing)
Up to 30% of reimbursements tied to HCAHPS
(CMS Value-Based Purchasing)
Typical hospitals reach only ~23% of patients post-discharge
Scrivas raises this substantially
Typical hospitals reach only ~23% of patients post-discharge
Scrivas raises this substantially
Typical hospitals reach only ~23% of patients post-discharge Scrivas raises this substantially
How We Elevate Patient Experience
Our Patient Experience Liaison program was built with hospitals in mind, integrating seamlessly into existing PX and Quality workflows.
We go beyond phone calls by rounding with PX staff at the bedside, addressing issues before they escalate, and documenting encounters directly in your EMR.
Customized Feedback Modules
Tailor follow-up scripts to your specialty, capturing insights that matter most.
Proactive Survey Deployment
Contact patients ahead of Press Ganey to capture authentic feedback before formal ratings.
Dedicated Liaison Team
Scrivas-trained professionals escalate concerns in real time.
Continued Care
Our focus doesn’t end at discharge. Patients feel supported beyond the hospital stay, reducing anxiety and reinforcing trust.
Patient Navigation Assistant
A dedicated role that can schedule appointments, coordinate referrals, close care gaps, and guide patients through next steps following discharge
Patient Rounding Services
A specialist addresses patient needs before discharge and boost satisfaction scores.
Feature
Feature
Scrivas
Scrivas
Others
Others
Live, U.S.-based human phone calls
?
Live, U.S.-based human phone calls
?
Bilingual, locally recruited team
Bilingual, locally recruited team
HIPAA-compliant, hospital-based operations
HIPAA-compliant, hospital-based operations
Pre-discharge in-person rounding
Pre-discharge in-person rounding
Real-time service recovery and call escalations
Real-time service recovery and call escalations
Onsite, Hospital-based Patient Experience Liaisons
Onsite, Hospital-based Patient Experience Liaisons
Customized dashboards with real-time analytics
Customized dashboards with real-time analytics
No-risk, 30-day contract termination
No-risk, 30-day contract termination
Proprietary AI-leveraged support
Proprietary AI-leveraged support
Patient Care Navigator Solutions
Patient Care Navigator Solutions
Solutions Tailored For Your Challenges
Your Challenge
Scrivas Solution
Your Challenge
Patient Communication and Call Completion
Patient Communication and Call Completion
Bedside rounding at discharge
Structured post-discharge follow-up calls
Outcome: Patients and families feel informed and supported
Quality, Consistency and Service Recovery
Quality, Consistency and Service Recovery
QA oversight
Empathetic communication
Real-time escalation as needed
Outcome: Concerns addressed promptly, consistent quality
Workflow Support
Workflow Support
Bridge patients, families, and care teams
Post-discharge follow-up
Support bedside staff and offload nonclinical tasks
Outcome: Clinicians focus on medical care, smoother care transitions
Staffing and Reliability
Staffing and Reliability
Rigorous hiring standards
Local, bilingual team
24/7, 365 Manager support line
Outcome: Dependable, reliable support
Boost HCAHPS Scores
Hospitals and practices often miss post-care touchpoints, leading to low response rates and suboptimal HCAHPS performance.
Outreach calls to 100% of discharged patients ahead of the Press Ganey surveys
Real-time dashboard capture feedback before formal ratings are issued
Capturing feedback can start at the bedside before discharge, escalating concerns, and preparing the patient for the post-discharge call.
Optional post-discharge patient navigation assistant services
AI Support & QA
Supporting liaisons with Scrivas AI (SAI):
AI-assisted scripting and call logging
Call recordings or transcripts for
QA and compliance (with patient consent)
Value Added Services
In addition to their core responsibilities, Scrivas Patient Experience Liaisons can be leveraged to provide value-added services, including:
Service Recovery & Escalation
Address patient concerns in real time to maintain trust and satisfaction.
On-Site Rounding
Reinforce communication and ensure patient needs are met prior to discharge through rounding.
Resource & Family Support
Coordinate services, materials, and referrals, and strengthen family engagement.
Workflow & KPI Customization
Tailor workflows, educational materials, and real-time dashboards to each site’s needs.
Hear from Our Clients
“With Scrivas at our side we have increased physician productivity, morale and reimbursement. Beyond the standard improvements allowed our physicians to spend quality time with patients instead of the computer. In our opinion, this has been the greatest impact considering the current competitive healthcare landscape.”
Kevin Nateman
Director of Urgent Care Physicians of South Florida
“We now have a sustained level of consistency in quality and reliability in staffing since we switched to Scrivas.”
Juan Salgado Campo
MD, Pulmonary Disease Critical Care Medicine Physician
"Having a scribe from Scrivas has helped me balance work and personal life better, while giving my patients great care."
Dr. Jean-Marie Stephan
Gynecology Oncologist
"Thanks to my scribe, my notes are always complete and accurate by the end of the day. It’s saved me so much time and stress, especially with complex patients."
Dr. Yuliya Linhares
Bone Marrow Transplant Oncologist
"I'm happy with the help scribes provide and how open they are to learning. They are highly motivated, and their progress is exponential from trainee to independent."
Dr. Perez De La Cruz
Primary Care Physician
"In the ICU environment, my scribe helps me maintain accurate documentation while I focus on patient care. They are a pivotal part of our team, especially during rounds."
Dr. Juan Cesar Fernandez Castillo
Critical Care Medicine
"Scrivas scribes are extremely professional. They stay until all patients are seen and ask clarifying questions when needed. I am very happy with the service."
Dr. Ngoc Van Horn
Pediatric Emergency Medicine
"Scribes exercise great flexibility, improving care efficiency and organizing records. For over a decade, I've worked with Scrivas scribes who strive for excellence."
Dr. Ligio Tavarez
Pediatric Emergency Medicine
"The scribes have improved my time with patients and the accuracy of my documentation, making my day more efficient. It also helps students learn about the field."
Dr. Eduardo Vejas
Internal Medicine
“Scrivas has met all of our Upper Keys Gastroenterology, Marathon General Surgery, and Emergency Department scribe requests. They hav been professional and courteous. The Scrivas team is very knowledgeable on the Cerner Millennium application. We do frequent upgrades the system which periodically changes the workflow and/or layout of the application. Scrivas has been very good at learning the workflow for each specialty quickly.”
Karen N. Holmes
BSW, MBA
“Our busy ED has gone through two major EMR Go-Lives and Scrivas' support during both of them has been exemplary. They served as a link between the administration, providers, and technical support staff for our Go-Lives providing their expertise on a variety of issues and offering their insight into documentation workflow, EMR usage, and billing requirements to ensure the changes from one EMR to another went smoothly.”
Pam Causley
Practice Manager, Olympia Health
"It was by chance through a friend I heard about Scrivas when I was looking to add a scribe for my GYN office practice. It has been a life changing experience for me. First of all, the time it has saved on nights and weekends has been a tremendous experience. I no longer feel like I have a second full-time job.
Scrivas has been so professional throughout the process from learning my practice behaviors and charting techniques to providing incredible experienced scribes who capture the history better than I have in the past on my own. I feel like I have my life back without compromising the quality of good charting, documenting history and expressing the assessment and plan. The scribes have been incredibly professional, fast and accurate and I can imagine doing this again without them. Your management team and scribes have been awesome, and I look forward to our continued relationship in the future."
Dr. Debra G Kenwar
MD OB/GYN
“With Scrivas at our side we have increased physician productivity, morale and reimbursement. Beyond the standard improvements allowed our physicians to spend quality time with patients instead of the computer. In our opinion, this has been the greatest impact considering the current competitive healthcare landscape.”
Kevin Nateman
Director of Urgent Care Physicians of South Florida
“We now have a sustained level of consistency in quality and reliability in staffing since we switched to Scrivas.”
Juan Salgado Campo
MD, Pulmonary Disease Critical Care Medicine Physician
"Having a scribe from Scrivas has helped me balance work and personal life better, while giving my patients great care."
Dr. Jean-Marie Stephan
Gynecology Oncologist
"Thanks to my scribe, my notes are always complete and accurate by the end of the day. It’s saved me so much time and stress, especially with complex patients."
Dr. Yuliya Linhares
Bone Marrow Transplant Oncologist
"I'm happy with the help scribes provide and how open they are to learning. They are highly motivated, and their progress is exponential from trainee to independent."
Dr. Perez De La Cruz
Primary Care Physician
"In the ICU environment, my scribe helps me maintain accurate documentation while I focus on patient care. They are a pivotal part of our team, especially during rounds."
Dr. Juan Cesar Fernandez Castillo
Critical Care Medicine
"Scrivas scribes are extremely professional. They stay until all patients are seen and ask clarifying questions when needed. I am very happy with the service."
Dr. Ngoc Van Horn
Pediatric Emergency Medicine
"Scribes exercise great flexibility, improving care efficiency and organizing records. For over a decade, I've worked with Scrivas scribes who strive for excellence."
Dr. Ligio Tavarez
Pediatric Emergency Medicine
"The scribes have improved my time with patients and the accuracy of my documentation, making my day more efficient. It also helps students learn about the field."
Dr. Eduardo Vejas
Internal Medicine
“Scrivas has met all of our Upper Keys Gastroenterology, Marathon General Surgery, and Emergency Department scribe requests. They hav been professional and courteous. The Scrivas team is very knowledgeable on the Cerner Millennium application. We do frequent upgrades the system which periodically changes the workflow and/or layout of the application. Scrivas has been very good at learning the workflow for each specialty quickly.”
Karen N. Holmes
BSW, MBA
“Our busy ED has gone through two major EMR Go-Lives and Scrivas' support during both of them has been exemplary. They served as a link between the administration, providers, and technical support staff for our Go-Lives providing their expertise on a variety of issues and offering their insight into documentation workflow, EMR usage, and billing requirements to ensure the changes from one EMR to another went smoothly.”
Pam Causley
Practice Manager, Olympia Health
"It was by chance through a friend I heard about Scrivas when I was looking to add a scribe for my GYN office practice. It has been a life changing experience for me. First of all, the time it has saved on nights and weekends has been a tremendous experience. I no longer feel like I have a second full-time job.
Scrivas has been so professional throughout the process from learning my practice behaviors and charting techniques to providing incredible experienced scribes who capture the history better than I have in the past on my own. I feel like I have my life back without compromising the quality of good charting, documenting history and expressing the assessment and plan. The scribes have been incredibly professional, fast and accurate and I can imagine doing this again without them. Your management team and scribes have been awesome, and I look forward to our continued relationship in the future."
Dr. Debra G Kenwar
MD OB/GYN
“With Scrivas at our side we have increased physician productivity, morale and reimbursement. Beyond the standard improvements allowed our physicians to spend quality time with patients instead of the computer. In our opinion, this has been the greatest impact considering the current competitive healthcare landscape.”
Kevin Nateman
Director of Urgent Care Physicians of South Florida
“We now have a sustained level of consistency in quality and reliability in staffing since we switched to Scrivas.”
Juan Salgado Campo
MD, Pulmonary Disease Critical Care Medicine Physician
"Having a scribe from Scrivas has helped me balance work and personal life better, while giving my patients great care."
Dr. Jean-Marie Stephan
Gynecology Oncologist
"Thanks to my scribe, my notes are always complete and accurate by the end of the day. It’s saved me so much time and stress, especially with complex patients."
Dr. Yuliya Linhares
Bone Marrow Transplant Oncologist
"I'm happy with the help scribes provide and how open they are to learning. They are highly motivated, and their progress is exponential from trainee to independent."
Dr. Perez De La Cruz
Primary Care Physician
"In the ICU environment, my scribe helps me maintain accurate documentation while I focus on patient care. They are a pivotal part of our team, especially during rounds."
Dr. Juan Cesar Fernandez Castillo
Critical Care Medicine
"Scrivas scribes are extremely professional. They stay until all patients are seen and ask clarifying questions when needed. I am very happy with the service."
Dr. Ngoc Van Horn
Pediatric Emergency Medicine
"Scribes exercise great flexibility, improving care efficiency and organizing records. For over a decade, I've worked with Scrivas scribes who strive for excellence."
Dr. Ligio Tavarez
Pediatric Emergency Medicine
"The scribes have improved my time with patients and the accuracy of my documentation, making my day more efficient. It also helps students learn about the field."
Dr. Eduardo Vejas
Internal Medicine
“Scrivas has met all of our Upper Keys Gastroenterology, Marathon General Surgery, and Emergency Department scribe requests. They hav been professional and courteous. The Scrivas team is very knowledgeable on the Cerner Millennium application. We do frequent upgrades the system which periodically changes the workflow and/or layout of the application. Scrivas has been very good at learning the workflow for each specialty quickly.”
Karen N. Holmes
BSW, MBA
“Our busy ED has gone through two major EMR Go-Lives and Scrivas' support during both of them has been exemplary. They served as a link between the administration, providers, and technical support staff for our Go-Lives providing their expertise on a variety of issues and offering their insight into documentation workflow, EMR usage, and billing requirements to ensure the changes from one EMR to another went smoothly.”
Pam Causley
Practice Manager, Olympia Health
"It was by chance through a friend I heard about Scrivas when I was looking to add a scribe for my GYN office practice. It has been a life changing experience for me. First of all, the time it has saved on nights and weekends has been a tremendous experience. I no longer feel like I have a second full-time job.
Scrivas has been so professional throughout the process from learning my practice behaviors and charting techniques to providing incredible experienced scribes who capture the history better than I have in the past on my own. I feel like I have my life back without compromising the quality of good charting, documenting history and expressing the assessment and plan. The scribes have been incredibly professional, fast and accurate and I can imagine doing this again without them. Your management team and scribes have been awesome, and I look forward to our continued relationship in the future."
Dr. Debra G Kenwar
MD OB/GYN
“With Scrivas at our side we have increased physician productivity, morale and reimbursement. Beyond the standard improvements allowed our physicians to spend quality time with patients instead of the computer. In our opinion, this has been the greatest impact considering the current competitive healthcare landscape.”
Kevin Nateman
Director of Urgent Care Physicians of South Florida
“We now have a sustained level of consistency in quality and reliability in staffing since we switched to Scrivas.”
Juan Salgado Campo
MD, Pulmonary Disease Critical Care Medicine Physician
"Having a scribe from Scrivas has helped me balance work and personal life better, while giving my patients great care."
Dr. Jean-Marie Stephan
Gynecology Oncologist
"Thanks to my scribe, my notes are always complete and accurate by the end of the day. It’s saved me so much time and stress, especially with complex patients."
Dr. Yuliya Linhares
Bone Marrow Transplant Oncologist
"I'm happy with the help scribes provide and how open they are to learning. They are highly motivated, and their progress is exponential from trainee to independent."
Dr. Perez De La Cruz
Primary Care Physician
"In the ICU environment, my scribe helps me maintain accurate documentation while I focus on patient care. They are a pivotal part of our team, especially during rounds."
Dr. Juan Cesar Fernandez Castillo
Critical Care Medicine
"Scrivas scribes are extremely professional. They stay until all patients are seen and ask clarifying questions when needed. I am very happy with the service."
Dr. Ngoc Van Horn
Pediatric Emergency Medicine
"Scribes exercise great flexibility, improving care efficiency and organizing records. For over a decade, I've worked with Scrivas scribes who strive for excellence."
Dr. Ligio Tavarez
Pediatric Emergency Medicine
"The scribes have improved my time with patients and the accuracy of my documentation, making my day more efficient. It also helps students learn about the field."
Dr. Eduardo Vejas
Internal Medicine
“Scrivas has met all of our Upper Keys Gastroenterology, Marathon General Surgery, and Emergency Department scribe requests. They hav been professional and courteous. The Scrivas team is very knowledgeable on the Cerner Millennium application. We do frequent upgrades the system which periodically changes the workflow and/or layout of the application. Scrivas has been very good at learning the workflow for each specialty quickly.”
Karen N. Holmes
BSW, MBA
“Our busy ED has gone through two major EMR Go-Lives and Scrivas' support during both of them has been exemplary. They served as a link between the administration, providers, and technical support staff for our Go-Lives providing their expertise on a variety of issues and offering their insight into documentation workflow, EMR usage, and billing requirements to ensure the changes from one EMR to another went smoothly.”
Pam Causley
Practice Manager, Olympia Health
"It was by chance through a friend I heard about Scrivas when I was looking to add a scribe for my GYN office practice. It has been a life changing experience for me. First of all, the time it has saved on nights and weekends has been a tremendous experience. I no longer feel like I have a second full-time job.
Scrivas has been so professional throughout the process from learning my practice behaviors and charting techniques to providing incredible experienced scribes who capture the history better than I have in the past on my own. I feel like I have my life back without compromising the quality of good charting, documenting history and expressing the assessment and plan. The scribes have been incredibly professional, fast and accurate and I can imagine doing this again without them. Your management team and scribes have been awesome, and I look forward to our continued relationship in the future."
Dr. Debra G Kenwar
MD OB/GYN
“With Scrivas at our side we have increased physician productivity, morale and reimbursement. Beyond the standard improvements allowed our physicians to spend quality time with patients instead of the computer. In our opinion, this has been the greatest impact considering the current competitive healthcare landscape.”
Kevin Nateman
Director of Urgent Care Physicians of South Florida
“We now have a sustained level of consistency in quality and reliability in staffing since we switched to Scrivas.”
Juan Salgado Campo
MD, Pulmonary Disease Critical Care Medicine Physician
"Having a scribe from Scrivas has helped me balance work and personal life better, while giving my patients great care."
Dr. Jean-Marie Stephan
Gynecology Oncologist
"Thanks to my scribe, my notes are always complete and accurate by the end of the day. It’s saved me so much time and stress, especially with complex patients."
Dr. Yuliya Linhares
Bone Marrow Transplant Oncologist
"I'm happy with the help scribes provide and how open they are to learning. They are highly motivated, and their progress is exponential from trainee to independent."
Dr. Perez De La Cruz
Primary Care Physician
"In the ICU environment, my scribe helps me maintain accurate documentation while I focus on patient care. They are a pivotal part of our team, especially during rounds."
Dr. Juan Cesar Fernandez Castillo
Critical Care Medicine
"Scrivas scribes are extremely professional. They stay until all patients are seen and ask clarifying questions when needed. I am very happy with the service."
Dr. Ngoc Van Horn
Pediatric Emergency Medicine
"Scribes exercise great flexibility, improving care efficiency and organizing records. For over a decade, I've worked with Scrivas scribes who strive for excellence."
Dr. Ligio Tavarez
Pediatric Emergency Medicine
"The scribes have improved my time with patients and the accuracy of my documentation, making my day more efficient. It also helps students learn about the field."
Dr. Eduardo Vejas
Internal Medicine
“Scrivas has met all of our Upper Keys Gastroenterology, Marathon General Surgery, and Emergency Department scribe requests. They hav been professional and courteous. The Scrivas team is very knowledgeable on the Cerner Millennium application. We do frequent upgrades the system which periodically changes the workflow and/or layout of the application. Scrivas has been very good at learning the workflow for each specialty quickly.”
Karen N. Holmes
BSW, MBA
“Our busy ED has gone through two major EMR Go-Lives and Scrivas' support during both of them has been exemplary. They served as a link between the administration, providers, and technical support staff for our Go-Lives providing their expertise on a variety of issues and offering their insight into documentation workflow, EMR usage, and billing requirements to ensure the changes from one EMR to another went smoothly.”
Pam Causley
Practice Manager, Olympia Health
"It was by chance through a friend I heard about Scrivas when I was looking to add a scribe for my GYN office practice. It has been a life changing experience for me. First of all, the time it has saved on nights and weekends has been a tremendous experience. I no longer feel like I have a second full-time job.
Scrivas has been so professional throughout the process from learning my practice behaviors and charting techniques to providing incredible experienced scribes who capture the history better than I have in the past on my own. I feel like I have my life back without compromising the quality of good charting, documenting history and expressing the assessment and plan. The scribes have been incredibly professional, fast and accurate and I can imagine doing this again without them. Your management team and scribes have been awesome, and I look forward to our continued relationship in the future."
Dr. Debra G Kenwar
MD OB/GYN
“With Scrivas at our side we have increased physician productivity, morale and reimbursement. Beyond the standard improvements allowed our physicians to spend quality time with patients instead of the computer. In our opinion, this has been the greatest impact considering the current competitive healthcare landscape.”
Kevin Nateman
Director of Urgent Care Physicians of South Florida
“We now have a sustained level of consistency in quality and reliability in staffing since we switched to Scrivas.”
Juan Salgado Campo
MD, Pulmonary Disease Critical Care Medicine Physician
"Having a scribe from Scrivas has helped me balance work and personal life better, while giving my patients great care."
Dr. Jean-Marie Stephan
Gynecology Oncologist
"Thanks to my scribe, my notes are always complete and accurate by the end of the day. It’s saved me so much time and stress, especially with complex patients."
Dr. Yuliya Linhares
Bone Marrow Transplant Oncologist
"I'm happy with the help scribes provide and how open they are to learning. They are highly motivated, and their progress is exponential from trainee to independent."
Dr. Perez De La Cruz
Primary Care Physician
"In the ICU environment, my scribe helps me maintain accurate documentation while I focus on patient care. They are a pivotal part of our team, especially during rounds."
Dr. Juan Cesar Fernandez Castillo
Critical Care Medicine
"Scrivas scribes are extremely professional. They stay until all patients are seen and ask clarifying questions when needed. I am very happy with the service."
Dr. Ngoc Van Horn
Pediatric Emergency Medicine
"Scribes exercise great flexibility, improving care efficiency and organizing records. For over a decade, I've worked with Scrivas scribes who strive for excellence."
Dr. Ligio Tavarez
Pediatric Emergency Medicine
"The scribes have improved my time with patients and the accuracy of my documentation, making my day more efficient. It also helps students learn about the field."
Dr. Eduardo Vejas
Internal Medicine
“Scrivas has met all of our Upper Keys Gastroenterology, Marathon General Surgery, and Emergency Department scribe requests. They hav been professional and courteous. The Scrivas team is very knowledgeable on the Cerner Millennium application. We do frequent upgrades the system which periodically changes the workflow and/or layout of the application. Scrivas has been very good at learning the workflow for each specialty quickly.”
Karen N. Holmes
BSW, MBA
“Our busy ED has gone through two major EMR Go-Lives and Scrivas' support during both of them has been exemplary. They served as a link between the administration, providers, and technical support staff for our Go-Lives providing their expertise on a variety of issues and offering their insight into documentation workflow, EMR usage, and billing requirements to ensure the changes from one EMR to another went smoothly.”
Pam Causley
Practice Manager, Olympia Health
"It was by chance through a friend I heard about Scrivas when I was looking to add a scribe for my GYN office practice. It has been a life changing experience for me. First of all, the time it has saved on nights and weekends has been a tremendous experience. I no longer feel like I have a second full-time job.
Scrivas has been so professional throughout the process from learning my practice behaviors and charting techniques to providing incredible experienced scribes who capture the history better than I have in the past on my own. I feel like I have my life back without compromising the quality of good charting, documenting history and expressing the assessment and plan. The scribes have been incredibly professional, fast and accurate and I can imagine doing this again without them. Your management team and scribes have been awesome, and I look forward to our continued relationship in the future."
Dr. Debra G Kenwar
MD OB/GYN
“With Scrivas at our side we have increased physician productivity, morale and reimbursement. Beyond the standard improvements allowed our physicians to spend quality time with patients instead of the computer. In our opinion, this has been the greatest impact considering the current competitive healthcare landscape.”
Kevin Nateman
Director of Urgent Care Physicians of South Florida
“We now have a sustained level of consistency in quality and reliability in staffing since we switched to Scrivas.”
Juan Salgado Campo
MD, Pulmonary Disease Critical Care Medicine Physician
"Having a scribe from Scrivas has helped me balance work and personal life better, while giving my patients great care."
Dr. Jean-Marie Stephan
Gynecology Oncologist
"Thanks to my scribe, my notes are always complete and accurate by the end of the day. It’s saved me so much time and stress, especially with complex patients."
Dr. Yuliya Linhares
Bone Marrow Transplant Oncologist
"I'm happy with the help scribes provide and how open they are to learning. They are highly motivated, and their progress is exponential from trainee to independent."
Dr. Perez De La Cruz
Primary Care Physician
"In the ICU environment, my scribe helps me maintain accurate documentation while I focus on patient care. They are a pivotal part of our team, especially during rounds."
Dr. Juan Cesar Fernandez Castillo
Critical Care Medicine
"Scrivas scribes are extremely professional. They stay until all patients are seen and ask clarifying questions when needed. I am very happy with the service."
Dr. Ngoc Van Horn
Pediatric Emergency Medicine
"Scribes exercise great flexibility, improving care efficiency and organizing records. For over a decade, I've worked with Scrivas scribes who strive for excellence."
Dr. Ligio Tavarez
Pediatric Emergency Medicine
"The scribes have improved my time with patients and the accuracy of my documentation, making my day more efficient. It also helps students learn about the field."
Dr. Eduardo Vejas
Internal Medicine
“Scrivas has met all of our Upper Keys Gastroenterology, Marathon General Surgery, and Emergency Department scribe requests. They hav been professional and courteous. The Scrivas team is very knowledgeable on the Cerner Millennium application. We do frequent upgrades the system which periodically changes the workflow and/or layout of the application. Scrivas has been very good at learning the workflow for each specialty quickly.”
Karen N. Holmes
BSW, MBA
“Our busy ED has gone through two major EMR Go-Lives and Scrivas' support during both of them has been exemplary. They served as a link between the administration, providers, and technical support staff for our Go-Lives providing their expertise on a variety of issues and offering their insight into documentation workflow, EMR usage, and billing requirements to ensure the changes from one EMR to another went smoothly.”
Pam Causley
Practice Manager, Olympia Health
"It was by chance through a friend I heard about Scrivas when I was looking to add a scribe for my GYN office practice. It has been a life changing experience for me. First of all, the time it has saved on nights and weekends has been a tremendous experience. I no longer feel like I have a second full-time job.
Scrivas has been so professional throughout the process from learning my practice behaviors and charting techniques to providing incredible experienced scribes who capture the history better than I have in the past on my own. I feel like I have my life back without compromising the quality of good charting, documenting history and expressing the assessment and plan. The scribes have been incredibly professional, fast and accurate and I can imagine doing this again without them. Your management team and scribes have been awesome, and I look forward to our continued relationship in the future."
Dr. Debra G Kenwar
MD OB/GYN
“With Scrivas at our side we have increased physician productivity, morale and reimbursement. Beyond the standard improvements allowed our physicians to spend quality time with patients instead of the computer. In our opinion, this has been the greatest impact considering the current competitive healthcare landscape.”
Kevin Nateman
Director of Urgent Care Physicians of South Florida
“We now have a sustained level of consistency in quality and reliability in staffing since we switched to Scrivas.”
Juan Salgado Campo
MD, Pulmonary Disease Critical Care Medicine Physician
"Having a scribe from Scrivas has helped me balance work and personal life better, while giving my patients great care."
Dr. Jean-Marie Stephan
Gynecology Oncologist
"Thanks to my scribe, my notes are always complete and accurate by the end of the day. It’s saved me so much time and stress, especially with complex patients."
Dr. Yuliya Linhares
Bone Marrow Transplant Oncologist
"I'm happy with the help scribes provide and how open they are to learning. They are highly motivated, and their progress is exponential from trainee to independent."
Dr. Perez De La Cruz
Primary Care Physician
"In the ICU environment, my scribe helps me maintain accurate documentation while I focus on patient care. They are a pivotal part of our team, especially during rounds."
Dr. Juan Cesar Fernandez Castillo
Critical Care Medicine
"Scrivas scribes are extremely professional. They stay until all patients are seen and ask clarifying questions when needed. I am very happy with the service."
Dr. Ngoc Van Horn
Pediatric Emergency Medicine
"Scribes exercise great flexibility, improving care efficiency and organizing records. For over a decade, I've worked with Scrivas scribes who strive for excellence."
Dr. Ligio Tavarez
Pediatric Emergency Medicine
"The scribes have improved my time with patients and the accuracy of my documentation, making my day more efficient. It also helps students learn about the field."
Dr. Eduardo Vejas
Internal Medicine
“Scrivas has met all of our Upper Keys Gastroenterology, Marathon General Surgery, and Emergency Department scribe requests. They hav been professional and courteous. The Scrivas team is very knowledgeable on the Cerner Millennium application. We do frequent upgrades the system which periodically changes the workflow and/or layout of the application. Scrivas has been very good at learning the workflow for each specialty quickly.”
Karen N. Holmes
BSW, MBA
“Our busy ED has gone through two major EMR Go-Lives and Scrivas' support during both of them has been exemplary. They served as a link between the administration, providers, and technical support staff for our Go-Lives providing their expertise on a variety of issues and offering their insight into documentation workflow, EMR usage, and billing requirements to ensure the changes from one EMR to another went smoothly.”
Pam Causley
Practice Manager, Olympia Health
"It was by chance through a friend I heard about Scrivas when I was looking to add a scribe for my GYN office practice. It has been a life changing experience for me. First of all, the time it has saved on nights and weekends has been a tremendous experience. I no longer feel like I have a second full-time job.
Scrivas has been so professional throughout the process from learning my practice behaviors and charting techniques to providing incredible experienced scribes who capture the history better than I have in the past on my own. I feel like I have my life back without compromising the quality of good charting, documenting history and expressing the assessment and plan. The scribes have been incredibly professional, fast and accurate and I can imagine doing this again without them. Your management team and scribes have been awesome, and I look forward to our continued relationship in the future."
Dr. Debra G Kenwar
MD OB/GYN
From our Founder
“As a physician-founded company, we understand the value of timely patient feedback—for quality care and for CMS reimbursements. Our Patient Experience Liaison Service brings the same dedication and expertise as our scribe programs, ensuring your team hears directly from patients and transforms insights into action.”
Dr. Fernando Mendoza
Founder & CEO, Scrivas
Why Choose Scrivas
Why Choose Scrivas
Why Choose Scrivas
Feature
Feature
Scrivas
Scrivas
Others
Others
Live, U.S.-based human phone calls
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Live, U.S.-based human phone calls
?
Live, U.S.-based human phone calls
?
Bilingual, locally recruited team
Bilingual, locally recruited team
Bilingual, locally recruited team
HIPAA-compliant, hospital-based operations
HIPAA-compliant, hospital-based operations
HIPAA-compliant, hospital-based operations
Pre-discharge in-person rounding
Pre-discharge in-person rounding
Pre-discharge in-person rounding
Real-time service recovery and call escalations
Real-time service recovery and call escalations
Real-time service recovery and call escalations
Onsite, Hospital-based Patient Experience Liaisons
Onsite, Hospital-based Patient Experience Liaisons
Onsite, Hospital-based Patient Experience Liaisons
Customized dashboards with real-time analytics
Customized dashboards with real-time analytics
Customized dashboards with real-time analytics
No-risk, 30-day contract termination
No-risk, 30-day contract termination
No-risk, 30-day contract termination
Proprietary AI-leveraged support
Proprietary AI-leveraged support
Proprietary AI-leveraged support
Patient Care Navigator Solutions
Patient Care Navigator Solutions
Patient Care Navigator Solutions
Privacy & Security
All Scrivas staff complete annual HIPAA training and meet all hospital IT security requirements, including phishing and infosec modules.
On-site liaisons are visible to PX leaders for accountability.
Scrivas undergoes regular audits by the Privacy Office to ensure compliance and trust.
FAQs
What is a patient experience liaison?
What is a patient experience liaison?
What is a patient experience liaison?
Do you avoid robocalls?
Do you avoid robocalls?
Do you avoid robocalls?
How does this service improve HCAHPS scores?
How does this service improve HCAHPS scores?
How does this service improve HCAHPS scores?
Who performs the calls?
Who performs the calls?
Who performs the calls?
Is this HIPAA compliant?
Is this HIPAA compliant?
Is this HIPAA compliant?
How soon can we launch?
How soon can we launch?
How soon can we launch?
Can we customize the feedback questions?
Can we customize the feedback questions?
Can we customize the feedback questions?
How does this integrate with Press Ganey?
How does this integrate with Press Ganey?
How does this integrate with Press Ganey?
What staffing models are available?
What staffing models are available?
What staffing models are available?
How do you handle critical issues?
How do you handle critical issues?
How do you handle critical issues?
Is analytics included?
Is analytics included?
Is analytics included?
Can this service scale for large health systems?
Can this service scale for large health systems?
Can this service scale for large health systems?
Are there any long-term contracts?
Are there any long-term contracts?
Are there any long-term contracts?
How do we get started?
How do we get started?
How do we get started?
A Pathway to Deeper Impact
Patient Care Navigators
As programs mature, PELs can transition into Patient Care Navigators who:
Schedule follow-up appointments and close care gaps.
Reinforce discharge and care plans to reduce confusion and callbacks.
Connect patients to community and social-support resources to improve long-term outcomes.
Ready to Transform Your Patient Experience?
Don’t wait until your next Press Ganey report reveals gaps. Partner with Scrivas to close the feedback loop, boost satisfaction, and protect your CMS reimbursements.
Compliance
Scrivas is proud to provide AI medical scribe solutions, medical documentation specialists, at-your-side scribes, medical assistants, and patient experience liaisons to hospitals, health systems, and practices across the United States — including Florida, Texas, California, New York, and beyond. Wherever you practice, our physician-designed solutions help you save time, improve compliance, reduce costs, and enhance patient satisfaction.
Compliance
Scrivas is proud to provide AI medical scribe solutions, medical documentation specialists, at-your-side scribes, medical assistants, and patient experience liaisons to hospitals, health systems, and practices across the United States — including Florida, Texas, California, New York, and beyond. Wherever you practice, our physician-designed solutions help you save time, improve compliance, reduce costs, and enhance patient satisfaction.
Compliance
Scrivas is proud to provide AI medical scribe solutions, medical documentation specialists, at-your-side scribes, medical assistants, and patient experience liaisons to hospitals, health systems, and practices across the United States — including Florida, Texas, California, New York, and beyond. Wherever you practice, our physician-designed solutions help you save time, improve compliance, reduce costs, and enhance patient satisfaction.