Scribes are of vital importance at a time when improving patient satisfaction and provider care are critical for the success of every healthcare facility. Much like anything else in today’s world, the realm of healthcare is fast paced, constantly changing, and in dire need of adaptability. Consumers are better equipped with health-related knowledge and rightfully demand a tailored approach to their care. As the gap between consumers’ health-related knowledge and their providers’ expertise closes in, the gap between level of care and patient satisfaction widens. Given this current climate, healthcare administrators and providers alike are scrambling to find the right innovative paths to ensure high-quality care meets high customer expectations. Improving Patient Satisfaction While Maintaining High-Quality Care with Scribes The path to improving patient satisfaction and providing high-quality care is not necessarily another costly integrated technological solution or redundant change in process design but rather a single mediator who allows for an open and transparent conversation between patient and provider. These mediators serve as medical scribes and play an imperative role in improving communication between patients and healthcare providers. In fact, “evidence suggests medical scribes may improve clinician satisfaction, productivity, time-related efficiencies, revenue, and patient-clinician interactions.” [1] Medical …
